ALBUM DETAILS & DESIGN
What is a Page / Spread / Side?
We use the term ‘Page’, by which we mean a double-page spread or two ‘sides’. All of our albums come with the first 10 spreads/pages included, so that’s 10 double-page spreads as you look at the book. When increasing the size of your album you can purchase additional pages. For every extra page/spread you order, you can design one extra double-page spread in your software.
Is the first page single or a spread?
All of our albums begin and end with a full double-page spread. When you open the cover you will see blank ivory card on the left and right hand side, and then when you turn the next page it reveals a full double-page spread of images.
How are images handled over the middle of a spread?
We print panoramically, which means the image will be creased in the middle of the spread where the pages bend. This is the best approach for ensuring any images which span the middle of the spread are seamless and unbroken.
How should I design my album?
You have two options here… we can design the album for you for a small fee, or you can use a design tool like Smart Albums or Fundy Album Designer. You can find Henley Albums as an option in each when setting up your design project, which will ensure your files are exported perfectly. If you would rather we design your album for you, then read more about that service here. We charge a flat fee for the design work no matter how many pages, or changes you or your client want to make. The design service is charged up front, and then once the design is signed off you order and pay for the album separately.
How much of the image will be lost in trimming?
When we stack the final album pages together before covering, they are run through a heavy duty trimmer to give a perfectly straight edge. Typically about 2-3mm is all that will be lost in this process, so avoid placing anything critical in that part of the page when designing. If you are using Smart Albums or Fundy Designer to make your layouts, they will show a safety zone of twice this amount (6mm) to be on the safe side. Again, the norm is that only 2-3mm will be lost, but we will always recommend keeping important parts of the picture outside of this 6mm safety zone to be doubly sure nothing essential is trimmed off.
COLOUR & PRINTING
Should I calibrate my monitor?
Can you do test printing?
What resolution / colour space?
What papers do you use?
Do you colour correct my images?
We will not do any colour correction to your images.
We recommend you calibrate your monitors and perform some test printing with us. and then you will have a confidence in the colours and brightness levels of your album printing.
ORDERING & SUPPORT
How shall I name my files?
If you’re uploading finished design files, then they should be named with a sequential number in them, so we know how to assemble your album. For example: clientname_001 clientname_002 clientname_003 In this example,
Will you check my files before printing?
If you are sending us fully designed spreads, (as opposed to us designing your album for you), we will assume your design is correct.
We will sanity check for obvious things such as spread dimensions, blank spaces in spreads, obvious alignment issues and duplicated spreads, but outside of this we will assume what you have sent us is how you want your album to be printed.
How do I make payment?
You will add your album to your shopping basket on our website, and payment is made at the checkout stage.
As soon as we have received your order we will error-check and usually begin production within 24 hours. If you spot any issues with your order, it is imperative to let us know as soon as possible. If printing hasn’t started we will be able to make changes without a charge, but once the book has started being printed and assembled there will be a charge to make changes.
What's the process to get sample albums?
You can order sample albums at any time via our website. Configure your album in the usual way, but tick the Sample Album box on the product page. This will apply a 25% discount to the album. There is no limit on how many sample albums you can order each year. All sample albums will be marked on the inside cover at the back of the album with “STUDIO SAMPLE”.
Who should I speak to for help with my orders?
Initially, all live order queries should be sent to email@example.com or you can call us on 0208 638 6232.
If necessary, we will pass you onto your account manager to better answer your questions.
Is VAT charged on albums?
Fortunately, there is no VAT applied to our flushmount albums, as they are deemed ‘finished books’ which are zero-rated for VAT. So the price you see on our site is the total you’ll pay.