Frequently Asked Questions

We use the term ‘Spread’, by which we mean a double-page spread or two ‘sides’… essentially what are you looking at when you see an album opened right up.

All of our albums come with the first 10 spreads included, and you can increase this up to a maximum of 40 spreads.

All of our albums begin and end with a full double-page spread. When you open the cover you will see blank ivory card on the left and right hand side, and then when you turn the next page it reveals a full double-page spread of images.

We print panoramically, which means the image will be creased in the middle of the spread where the pages bend. This is the best approach for ensuring any images which span the middle of the spread are seamless and unbroken.

You have two options here… we can design the album for you for a small fee, or you can use a design tool like Pixellu Smart Albums or Fundy Album Designer.  You can find Henley Albums as an option in each when setting up your design project, which will ensure your files are exported perfectly. If you would rather we design your album for you, then read more about that service here. We charge a flat fee for the design work no matter how many pages, or changes you or your client want to make.

When we stack the final album pages together before covering, they are run through a heavy duty trimmer to give a perfectly straight edge.  Typically about 3mm is all that will be lost in this process, so avoid placing anything critical in that part of the page when designing.

If you are using Smart Albums or Fundy Designer to make your layouts, they will show a safety zone of twice this amount (6mm) to be on the safe side. Again, the norm is that only 3mm will be lost, but we will always recommend keeping important parts of the picture outside of this 6mm safety zone to be doubly sure nothing essential is trimmed off.

We colour calibrate our printers, so you should too to achieve printing that looks as close to what you’re seeing on your screen as possible. The biggest issue photographers run into when printing however, is receiving darker than expected prints. This is usually as a result of editing your images on a screen set to a high brightness level. A printed image is not illuminated like a monitor, so you need to account for that.  Some photographers create a Lightroom Preset or Photoshop action to give a little brightness boost to images used in the album, to ensure they print beautifully. We offer a complimentary test printing service when you start with us, so you can check how your images will look and adjust if necessary.

When you start out with us you’re welcome to do a round of test printing free of charge.  Send us 3-4 images and we’ll send back some prints. You can request this via the My Account page.

We recommend you choose images with a variety of colours and from different lighting conditions. Some photographers create a Lightroom preset or Photoshop action for images they’re sending off for print, to brighten them a little.

If you’re sending your images to us for us to design your album, then please send the at 300dpi resolution the minimum size in inches should be whatever the longest edge of the album you have selected is.  e.g. If you have chosen a 14″x10″ album then please send files at least 14″ in size. We only accept JPEGs, and your images should be saved with the SRGB colour space.

For Lustre-printed albums we use Fuji DP2 paper, and for Fine Art albums we use Epson Cotton Smooth.

Both are chosen for their supreme quality and durability.

We will not do any colour correction to your images.

We recommend you calibrate your monitors and perform some test  printing with us. and then you will have a confidence in the colours and brightness levels of your album printing.