All of our albums begin and end with a full double-page spread. When you open the cover you will see blank ivory card on the left and right hand side, and then when you turn the next page it reveals a full double-page spread of images.

We print panoramically, which means the image will be creased in the middle of the spread where the pages bend. This is the best approach for ensuring any images which span the middle of the spread are seamless and unbroken.

You have two options here… we can design the album for you for a small fee, or you can use a design tool like Smart Albums or Fundy Album Designer.  You can find Henley Albums as an option in each when setting up your design project, which will ensure your files are exported perfectly. If you would rather we design your album for you, then read more about that service here. We charge a flat fee for the design work no matter how many pages, or changes you or your client want to make.  The design service is charged up front, and then once the design is signed off you order and pay for the album separately.

When we stack the final album pages together before covering, they are run through a heavy duty trimmer to give a perfectly straight edge.  Typically about 2-3mm is all that will be lost in this process, so avoid placing anything critical in that part of the page when designing. If you are using Smart Albums or Fundy Designer to make your layouts, they will show a safety zone of twice this amount (6mm) to be on the safe side. Again, the norm is that only 2-3mm will be lost, but we will always recommend keeping important parts of the picture outside of this 6mm safety zone to be doubly sure nothing essential is trimmed off.

When you start out with us you’re welcome to do a round of test printing free of charge.  Send us up to 5 images and we’ll send back 9″x6″ prints. We recommend you choose images with a variety of colours and from different lighting conditions. If you feel your prints are too dark or not the right colour then you can tweak your files and we’ll perform a second round of test printing to see if that improves things. Some photographers create a Lightroom preset or Photoshop action for images they’re sending off for print, to brighten them a little. Once you’re happy with your test printing we will keep the final files used on your account, and whenever you submit a new album order we will take a quick look at them next to your submitted album images.  If we notice an obvious difference in brightness levels we will drop you a line to let you know.

If you’re sending your images to us for us to design your album, then please send the at 300dpi resolution the minimum size in inches should be whatever the longest edge of the album you have selected is.  e.g. If you have chosen a 14″x10″ album then please send files at least 14″ in size. We only accept JPEGs, and your images should be saved with the SRGB colour space.

For our Lustre albums we use Fuji DP2 Professional paper. For our Fine Art albums we use Epson Fine Art Cotton paper.

We will not do any colour correction to your images.

We recommend you calibrate your monitors and perform some test  printing with us. and then you will have a confidence in the colours and brightness levels of your album printing.

If you are sending us fully designed spreads, (as opposed to us designing your album for you), we will assume your design is correct.

We will sanity check for obvious things such as spread dimensions, blank spaces in spreads, obvious alignment issues and duplicated spreads, but outside of this we will assume what you have sent us is how you want your album to be printed.

You will add your album to your shopping basket on our website, and payment is made at the checkout stage.

As soon as we have received your order we will error-check and usually begin production within 24 hours. If you spot any issues with your order, it is imperative to let us know as soon as possible. If printing hasn’t started we will be able to make changes without a charge, but once the book has started being printed and assembled there will be a charge to make changes.

You can order sample albums at any time via our website. Configure your album in the usual way, but tick the Sample Album box on the product page. This will apply a 25% discount to the album.  There is no limit on how many sample albums you can order each year. All sample albums will be marked on the inside cover at the back of the album with “STUDIO SAMPLE”.

Initially, all live order queries should be sent to info@henleyalbums.com or you can call us on 0208 638 6232.

If necessary, we will pass you onto your account manager to better answer your questions.

Fortunately, there is no VAT applied to our flushmount albums, as they are deemed ‘finished books’ which are zero-rated for VAT.  So the price you see on our site is the total you’ll pay.

Yes!  We will ship your album completely free of charge to your account address. We will only charge a supplement on shipping if you want to take up our ‘free shipping to client’ service, and if your client’s address is overseas.

We aim for 2 weeks turnaround from placing your order to it leaving our office.

Every full-size album will be shipped with three layers of protection… 1.)  Firstly, a lovely clam-shell presentation box finished in black faux leather 2.)  Secondly, a white inner card box 3.)  Thirdly an outer brown card box

Our couriers delivery Monday to Friday, but if you have an urgent need for an album by a certain time of morning, or on a Saturday, drop us a line and we can hopefully arrange this for you. There will be a supplementary cost depending on your requirements.