All of our albums begin and end with a full double-page spread. When you open the cover you will see blank ivory card on the left and right hand side, and then when you turn the next page it reveals a full double-page spread of images.

We print panoramically, which means the image will be creased in the middle of the spread where the pages bend. This is the best approach for ensuring any images which span the middle of the spread are seamless and unbroken.

You have two options here… we can design the album for you for a small fee, or you can use a design tool like Smart Albums or Fundy Album Designer.  You can find Henley Albums as an option in each when setting up your design project, which will ensure your files are exported perfectly. If you would rather we design your album for you, then read more about that service here. We charge a flat fee for the design work no matter how many pages, or changes you or your client want to make.  The design service is charged up front, and then once the design is signed off you order and pay for the album separately.

When we stack the final album pages together before covering, they are run through a heavy duty trimmer to give a perfectly straight edge.  Typically about 2-3mm is all that will be lost in this process, so avoid placing anything critical in that part of the page when designing. If you are using Smart Albums or Fundy Designer to make your layouts, they will show a safety zone of twice this amount (6mm) to be on the safe side. Again, the norm is that only 2-3mm will be lost, but we will always recommend keeping important parts of the picture outside of this 6mm safety zone to be doubly sure nothing essential is trimmed off.

If you are sending us fully designed spreads, (as opposed to us designing your album for you), we will assume your design is correct.

We will sanity check for obvious things such as spread dimensions, blank spaces in spreads, obvious alignment issues and duplicated spreads, but outside of this we will assume what you have sent us is how you want your album to be printed.

You will add your album to your shopping basket on our website, and payment is made at the checkout stage.

As soon as we have received your order we will error-check and usually begin production within 24 hours. If you spot any issues with your order, it is imperative to let us know as soon as possible. If printing hasn’t started we will be able to make changes without a charge, but once the book has started being printed and assembled there will be a charge to make changes.

You can order sample albums at any time via our website. Configure your album in the usual way, but tick the Sample Album box on the product page. This will apply a 25% discount to the album.  There is no limit on how many sample albums you can order each year. All sample albums will be marked on the inside cover at the back of the album with “STUDIO SAMPLE”.

Initially, all live order queries should be sent to info@henleyalbums.com or you can call us on 0208 638 6232.

If necessary, we will pass you onto your account manager to better answer your questions.

Fortunately, there is no VAT applied to our flushmount albums, as they are deemed ‘finished books’ which are zero-rated for VAT.  So the price you see on our site is the total you’ll pay.